Warning

PROBLEMS ENCOUNTERED BY VISITORS TO HANOI

So far there have been many tourists being cheated  so that this is very good information for travelers to avoid the troubles when you are traveling in Hanoi or in Vietnam. This information is written by my experiences and some travelers who had been cheated. You should take a look and print it out to bring with you while traveling in Vietnam!

*  Problem 1
There is not enough information available to first time travelers to Ha Noi either on Vietnam Airlines or at Noibai airport. Thus, travelers are not aware of their options for getting to Hanoi from the airport, what such a trip should cost, and who are reliable drivers.

*  Solution 1
Brochures with this information in many languages can be printed and put in seat pockets of all Vietnam Airlines planes; these brochures should also be made readily available at the airport.

*  Problem 2
Frequently visitors have trouble finding legitimate transportation from Noibai International Airport to their hotel in Ha Noi. Sometimes they are driven by minibus drivers who promise to take them to a specific address in Ha Noi. However, instead of being delivered to the requested hotel they are delivered to a different hotel where the bus driver has friends. They are frequently then overcharged at this hotel.

*  Solution 2
Travelers to Vietnam should be warned in advance or at the airport not to depend on either the airport driver or hotel staff that he recommends. In addition it should be a requirement that the street signs be pointed out to the traveler by the bus driver so that the traveler knows whether s/he is being delivered to the correct hotel.

*  Problem 3
Another problem arising for travelers from Norbai is that the price quoted for transportation from the airport normally includes the road tax. However, upon arrival, travelers are charged for the road tax again.

*  Solution 3
Travelers should be made aware by information available at the airport of standard prices for transportation and the fact that these prices already include the road tax.

Airport taxi, for your convenience, we suggest using our hotel cars. From Noi Bai airport to our hotel $15US, our rates are the same as airport taxi companies. Our driver will bring you safety and money will be paid for hotel bill, not for the driver to avoid the bad problem. Because many drivers take you with long way and drop you at the wrong hotels and may try to extort you for the additional money.

*  Problem 4
Travelers are frequently led to foreign currency exchange venues by airport bus drivers. At these exchanges they are given a poor exchange rate, e.g., 15,000 VD for $1 USD rather than the standard rate at http://www.vietcombank.com.vn/en/Exchange%20Rate.asp. In addition the driver receives a commission from the foreign exchange seller.

*  Solution 4
Travelers should be encouraged to exchange money at the airport or at foreign exchange sellers recommended by legitimate hotel owners.

* Problem 5
Be aware of the denomination of Vietnam Dongs which consist of too many zero (0). Some unscrupulous drivers try to rip you off by adding one more zero to your fare OR cheating that your VND500,000 note is only VND50,000. i.e overcharges you 10 times higher than actual cost.

* Solution 5
Distinguish Vietnam Dong notes and the exchange rates. Be alerted and stand firmed if the driver asks for more notes. Call local reliable sources (hotel staff, policemen, local people) for assistance if you feel unsured of the situation.

*  Problem 6
For taxi in Hanoi, Some private taxi without company, taxi driver will charge you more money.

*  Solution 6

Local taxi, Travelers should believe some  big companies of taxi as:
 
Mai Linh Taxi             tel : 04 38.222.666
Hanoi Taxi                 te : 04 38.53.53.53
CP Taxi                      tel : 04 38.26.26.26
Hanoi tourist Taxi       tel : 04 38688888 or 04 38.62.62.62

*  Problem 7
The first person a visitor meets is frequently the boy selling postcards. These sellers frequently cheat the visitor either by overcharging for the cards or by asking for VD 5,000 but extracting VD 50,000 from the confused traveler.

*  Solution 7
Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors.

*  Problem 8
Even enterprising visitors who find a hotel on their own frequently find that a person claiming a commission has followed them to the hotel.

*  Solution 8

The receptionist should ask travelers whether such a person helped them to obtain lodgings or not.

*  Problem 9
Travelers are frequently sold tickets by travel agencies for tours of local sites. They are frequently promised small group tours and good train seats. After paying, they find that either the tour does not exist at all or that there are very many people on the tour, that the quality is very bad and that they have paid for good train seats but received inferior ones.

*  Solution 9
Once they are in a legitimate hotel, travelers should be able to rely on hotel staff to advise them on tour agencies that are reliable and honest. In addition, it may be better to charge for the tour after it has been taken in order to guarantee that the visitor is satisfied with its value.

*  Problem 10
Tourists are prey to pickpockets when they travel to the market ( night market at the week- end { Friday, Saturday and Sunday})

*  Solution 10
Tourists should be advised to leave their valuables and extra money in the hotel safe.

*  Problem 11
There are imitated VND notes printed for ritual purposes like votive papers, but some taxi drivers will cheat you by giving these notes back as small changes.

*   Solution 11
Tourists should be advised to check the notes carefully. The right notes should always have the imprinted words `Ngan hang nha nuoc Viet nam` (means `The State bank of Vietnam`) & the picture of the later president Ho Chi Minh. See the fake notes below for your information: